Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201606368 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | October 2017 |
| 201606534 | Glasgow City Council | handling of application (complaints by opponents) | Some upheld, recommendations | October 2017 |
| 201606782 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | October 2017 |
| 201606885 | Queen Margaret University | complaints handling | Not upheld, no recommendations | October 2017 |
| 201606992 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | October 2017 |
| 201607001 | Scottish Prison Service | policy/administration | Not duly made or withdrawn, no recommendations | October 2017 |
| 201607073 | The City of Edinburgh Council | complaints handling | Not upheld, no recommendations | October 2017 |
| 201607082 | Aberdeenshire Council | repairs and maintenance | Not upheld, recommendations | October 2017 |
| 201607186 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | October 2017 |
| 201607284 | Cathcart and District Housing Association Ltd | complaints handling | Upheld, recommendations | October 2017 |