Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201608915 | Scottish Canals | complaints handling | Not upheld, no recommendations | October 2017 |
| 201609013 | An Opticians in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | October 2017 |
| 201609029 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | October 2017 |
| 201609108 | A Medical Practice in the Tayside NHS Board area | policy / administration | Some upheld, recommendations | October 2017 |
| 201609114 | NHS 24 | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | October 2017 |
| 201609166 | City Of Glasgow College | policy/administration | Upheld, recommendations | October 2017 |
| 201609177 | Dundee City Council | repairs and maintenance | Upheld, recommendations | October 2017 |
| 201609187 | Scottish Courts and Tribunal Service | policy/administration | Upheld, recommendations | October 2017 |
| 201609629 | Lanarkshire NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | October 2017 |
| 201609654 | Aberdeenshire Council | policy/administration | Some upheld, recommendations | October 2017 |