Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201202313 NHS National Services Scotland communication; staff attitude; dignity; confidentiality Some upheld, action taken by body to remedy, no recommendations February 2013
201202342 Highland NHS Board clinical treatment; diagnosis Not upheld, recommendations February 2013
201202343 Lanarkshire NHS Board communication; staff attitude; dignity; confidentiality Not upheld, action taken by body to remedy, no recommendations February 2013
201202544 A Medical Practice in the Highland NHS Board area clinical treatment; diagnosis Not upheld, no recommendations February 2013
201202728 Scottish Prison Service policy/administration Not upheld, no recommendations February 2013
201202733 Business Stream Ltd meter reading Some upheld, action taken by body to remedy, no recommendations February 2013
201202768 The City of Edinburgh Council planning; policy/administration Not upheld, no recommendations February 2013
201202867 Tayside NHS Board clinical treatment; diagnosis Not upheld, no recommendations February 2013
201203000 NHS 24 clinical treatment; diagnosis No decision reached February 2013
201203005 Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis Not upheld, no recommendations February 2013