Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201004585 Highland NHS Board communication, staff attitude, dignity, confidentiality Not upheld, no recommendations November 2012
201100945 Midlothian Council handling of application (complaints by applicants) Not upheld, no recommendations November 2012
201101107 Fife Council policy/administration Some upheld, recommendations November 2012
201101410 Western Isles NHS Board continuing care Upheld, action taken by body to remedy, no recommendations November 2012
201101552 A Dentist in the Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2012
201101671 Scottish Prison Service policy/administration Some upheld, recommendations November 2012
201102132 Scottish Water other Upheld, recommendations November 2012
201102212 Business Stream Ltd meter reading Not upheld, no recommendations November 2012
201102319 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations November 2012
201102397 Dumfries and Galloway NHS Board complaints handling Some upheld, recommendations November 2012