Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201900081 | Fife Council | Child services and family support | Some upheld, recommendations | June 2021 |
| 201900247 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Some upheld, recommendations | June 2021 |
| 201901592 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | June 2021 |
| 201901597 | Scottish Borders Council | Child services and family support | Not upheld, no recommendations | June 2021 |
| 201901728 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Record keeping | Some upheld, no recommendations | June 2021 |
| 201901733 | Forth Valley NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | June 2021 |
| 201904012 | Scottish Ambulance Service | Failure to send ambulance / delay in sending ambulance | Some upheld, recommendations | June 2021 |
| 201904087 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Not upheld, no recommendations | June 2021 |
| 201904291 | Fife NHS Board | Appointments / Admissions (delay / cancellation / waiting lists) | Upheld, recommendations | June 2021 |
| 201905072 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Upheld, recommendations | June 2021 |