Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201304004 | The City of Edinburgh Council | policy/administration | Some upheld, recommendations | June 2014 |
| 201304136 | University of Strathclyde | academic appeal/exam results/degree classification | Not upheld, no recommendations | June 2014 |
| 201304223 | Angus Council | applications, allocations, transfers & exchanges | Some upheld, recommendations | June 2014 |
| 201304283 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | complaints handling | Upheld, recommendations | June 2014 |
| 201304515 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2014 |
| 201304775 | Dumfries and Galloway NHS Board | policy / administration | Some upheld, recommendations | June 2014 |
| 201304806 | Scottish Prison Service | accommodation (including cell amenities and location); complaints handling | Some upheld, recommendations | June 2014 |
| 201304881 | Western Isles NHS Board | complaints handling | Not upheld, no recommendations | June 2014 |
| 201304980 | Scottish Prison Service | disciplinary charges - reporting and inquiry | Not upheld, no recommendations | June 2014 |
| 201305083 | Greater Glasgow and Clyde NHS Board - Acute Services Division | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | June 2014 |