Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201204419 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | May 2014 |
| 201204560 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2014 |
| 201204664 | Forth Valley NHS Board | complaints handling | Upheld, recommendations | May 2014 |
| 201204797 | Forth Valley College of Further and Higher Education | communication, staff attitude, dignity, confidentiality | Some upheld, recommendations | May 2014 |
| 201204806 | Aberdeen City Council | repairs and maintenance | Not upheld, recommendations | May 2014 |
| 201204866 | Perth and Kinross Council | right to buy | Upheld, recommendations | May 2014 |
| 201204870 | Lothian NHS Board | record keeping | Upheld, action taken by body to remedy, no recommendations | May 2014 |
| 201204958 | Lothian NHS Board | policy / administration | Upheld, recommendations | May 2014 |
| 201204987 | Shetland NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | May 2014 |
| 201205039 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2014 |