Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201303552 | Forth Valley NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, action taken by body to remedy, no recommendations | May 2014 |
| 201303682 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | May 2014 |
| 201303813 | Scottish Prison Service | personal property | Resolved, no recommendations | May 2014 |
| 201304213 | Greater Glasgow and Clyde NHS Board | complaints handling | Upheld, recommendations | May 2014 |
| 201304327 | University of Edinburgh | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | May 2014 |
| 201304371 | Edinburgh Napier University | academic appeal/exam results/degree classification | Upheld, recommendations | May 2014 |
| 201304407 | East Lothian Council | repairs and maintenance | Not upheld, no recommendations | May 2014 |
| 201304427 | Fife Council | aids and adaptations | Not upheld, no recommendations | May 2014 |
| 201304436 | Glasgow City Council | civic amenity/waste | Some upheld, recommendations | May 2014 |
| 201304454 | The City of Edinburgh Council | statutory notices | Some upheld, recommendations | May 2014 |