Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201304464 | Scottish Prison Service | personal property | Not upheld, no recommendations | May 2014 |
| 201304510 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2014 |
| 201304535 | Scottish Prison Service | confidentiality, complaints handling | Upheld, recommendations | May 2014 |
| 201304536 | Grampian NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Not upheld, no recommendations | May 2014 |
| 201304561 | Lanarkshire NHS Board | complaints handling | May 2014 | |
| 201304563 | South Lanarkshire Council | complaints handling (incl social work complaints procedures) | No decision reached | May 2014 |
| 201304635 | Scottish Prison Service | personal property | Not upheld, no recommendations | May 2014 |
| 201304704 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2014 |
| 201304731 | Business Stream | complaints handling | May 2014 | |
| 201304759 | Glasgow City Council | cleansing/public conveniences/streets and stairs | Resolved, no recommendations | May 2014 |