| 201104061           | 
                                                                                        Scottish Prison Service           | 
                                                                                        Access to Medical Care/Treatment           | 
                                                                                        Upheld, recommendations           | 
                                                                                        July 2012           | 
              
          
                                                                                        | 201104125           | 
                                                                                        Scottish Prison Service           | 
                                                                                        Personal Property           | 
                                                                                        Not upheld, action taken by body to remedy, no recommendations           | 
                                                                                        July 2012           | 
              
          
                                                                                        | 201104148           | 
                                                                                        Business Stream Ltd           | 
                                                                                        Meter reading           | 
                                                                                        Not upheld, recommendations           | 
                                                                                        July 2012           | 
              
          
                                                                                        | 201104153           | 
                                                                                        University of the Highlands and Islands           | 
                                                                                        Teaching and supervision           | 
                                                                                        Not upheld, action taken by body to remedy, no recommendations           | 
                                                                                        July 2012           | 
              
          
                                                                                        | 201104296           | 
                                                                                        Grampian NHS Board           | 
                                                                                        Communication, staff attitude, dignity, confidentiality           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        July 2012           | 
              
          
                                                                                        | 201104363           | 
                                                                                        Scottish Prison Service           | 
                                                                                        Policy/Administration           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        July 2012           | 
              
          
                                                                                        | 201104398           | 
                                                                                        Scottish Prison Service           | 
                                                                                        Complaints Handling           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        July 2012           | 
              
          
                                                                                        | 201104416           | 
                                                                                        Scottish Prison Service           | 
                                                                                        Progression           | 
                                                                                        Not upheld, action taken by body to remedy, no recommendations           | 
                                                                                        July 2012           | 
              
          
                                                                                        | 201104453           | 
                                                                                        Skills Development Scotland           | 
                                                                                        Policy/administration           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        July 2012           | 
              
          
                                                                                        | 201104524           | 
                                                                                        Mental Welfare Commission for Scotland           | 
                                                                                        Policy/administration           | 
                                                                                        Some upheld, action taken by body to remedy, no recommendations           | 
                                                                                        July 2012           |