| 201809975 | Borders NHS Board | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | July 2020 | 
          
                                                                                        | 201810039 | Fife NHS Board | complaints handling | Not upheld, no recommendations | July 2020 | 
          
                                                                                        | 201810094 | Clear Business Water | incorrect billing | Some upheld, no recommendations | July 2020 | 
          
                                                                                        | 201810096 | Scottish Prison Service | accuracy of prisoner record | Upheld, recommendations | July 2020 | 
          
                                                                                        | 201810121 | Aberdeenshire Council | primary school | Some upheld, recommendations | July 2020 | 
          
                                                                                        | 201810154 | Tayside NHS Board | admission / discharge / transfer procedures | Some upheld, recommendations | July 2020 | 
          
                                                                                        | 201810159 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 | 
          
                                                                                        | 201810592 | Dumfries and Galloway NHS Board | continuing care | Not upheld, no recommendations | July 2020 | 
          
                                                                                        | 201810727 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 | 
          
                                                                                        | 201810977 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 |