| 201807962 | Highland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2020 | 
          
                                                                                        | 201808024 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2020 | 
          
                                                                                        | 201808068 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2020 | 
          
                                                                                        | 201808099 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2020 | 
          
                                                                                        | 201808152 | Business Stream | incorrect billing | Not upheld, no recommendations | June 2020 | 
          
                                                                                        | 201808173 | Greater Glasgow and Clyde NHS Board - Acute Services Division | admission / discharge / transfer procedures | Not upheld, no recommendations | June 2020 | 
          
                                                                                        | 201808254 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | June 2020 | 
          
                                                                                        | 201808261 | South Ayrshire Council | refuse collections & bins | Some upheld, recommendations | June 2020 | 
          
                                                                                        | 201808264 | Inverclyde Health and Social Care Partnership | continuing care | Upheld, recommendations | June 2020 | 
          
                                                                                        | 201808272 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2020 |