| 201202015           | 
                                                                                        Business Stream Ltd           | 
                                                                                        policy/administration           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        January 2013           | 
              
          
                                                                                        | 201202149           | 
                                                                                        Argyll Community Housing Association           | 
                                                                                        estate management           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        January 2013           | 
              
          
                                                                                        | 201202175           | 
                                                                                        A Practice in the Lanarkshire NHS Board area           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Upheld, action taken by body to remedy, no recommendations           | 
                                                                                        January 2013           | 
              
          
                                                                                        | 201202220           | 
                                                                                        The Highland Council           | 
                                                                                        traffic regulation and management           | 
                                                                                        Some upheld, action taken by body to remedy, recommendations           | 
                                                                                        January 2013           | 
              
          
                                                                                        | 201202262           | 
                                                                                        Scottish Prison Service           | 
                                                                                        behaviour related programmes (including access to)           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        January 2013           | 
              
          
                                                                                        | 201202272           | 
                                                                                        Scottish Prison Service           | 
                                                                                        behaviour related programmes (including access to)           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        January 2013           | 
              
          
                                                                                        | 201202444           | 
                                                                                        An Optician in the Highland NHS Board area           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        January 2013           | 
              
          
                                                                                        | 201202470           | 
                                                                                        Lanarkshire NHS Board           | 
                                                                                        communication, staff attitude, dignity, confidentiality           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        January 2013           | 
              
          
                                                                                        | 201202525           | 
                                                                                        Scottish Prison Service           | 
                                                                                        money           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        January 2013           | 
              
          
                                                                                        | 201202534           | 
                                                                                        Lothian NHS Board           | 
                                                                                        communication, staff attitude, dignity, confidentiality           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        January 2013           |