| 201100515 | Knowes Housing Association Ltd | Repairs and maintenance of housing stock (incl dampness and infestations) | Not upheld, action taken by body to remedy, no recommendations | January 2012 | 
          
                                                                                        | 201100537 | Glasgow City Council | Private sector grants and loans, house condition surveys | Some upheld, action taken by body to remedy, no recommendations | January 2012 | 
          
                                                                                        | 201100538 | The City of Edinburgh Council | Council Tax (incl Community Charge) | Not upheld, no recommendations | January 2012 | 
          
                                                                                        | 201100550 | West Lothian Council | Finance - tenancy charges | Some upheld, recommendations | January 2012 | 
          
                                                                                        | 201100662 | Care Inspectorate (SCSWIS) | Policy/administration | Not upheld, no recommendations | January 2012 | 
          
                                                                                        | 201100710 | University of Glasgow | Policy/administration | Not upheld, no recommendations | January 2012 | 
          
                                                                                        | 201100716 | Lothian NHS Board | Appointments/Admissions (delay, cancellation, waiting lists) | Some upheld, no recommendations | January 2012 | 
          
                                                                                        | 201100726 | Borders NHS Board | Clinical treatment / Diagnosis | Not upheld, action taken by body to remedy, no recommendations | January 2012 | 
          
                                                                                        | 201100784 | A Medical Practice, Highland NHS Board | Clinical treatment / Diagnosis | Upheld, action taken by body to remedy, recommendations | January 2012 | 
          
                                                                                        | 201100807 | Scottish Prison Service | Personal Property | Not upheld, recommendations | January 2012 |