Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202306373 | Fife NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | April 2025 |
| 202306728 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | April 2025 |
| 202308924 | Albyn Housing Society Ltd | Neighbour disputes and anti-social behaviour | Upheld, recommendations | April 2025 |
| 202308932 | Glasgow City Council | Primary School | Upheld, recommendations | April 2025 |
| 202400103 | Lanarkshire NHS Board | Communication / staff attitude / dignity / confidentiality | Upheld, recommendations | April 2025 |
| 202400112 | Glasgow City Health and Social Care Partnership | Communication / staff attitude / dignity / confidentiality | Upheld, recommendations | April 2025 |
| 202401251 | Glasgow City Health and Social Care Partnership | Child protection | Not upheld, no recommendations | April 2025 |
| 202402009 | Falkirk Council | Repairs and maintenance | Upheld, recommendations | April 2025 |
| 202403098 | South Lanarkshire Council | Handling of application (complaints by opponents) | Upheld, recommendations | April 2025 |
| 202405538 | Edinburgh Health and Social Care Partnership | Clinical treatment / diagnosis | Upheld, recommendations | April 2025 |