Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201100283 West Lothian Council policy/administration Not upheld, no recommendations October 2011
201100331 Scottish Prison Service progression Not upheld, no recommendations October 2011
201100398 Scottish Qualifications Authority policy/administration Not upheld, no recommendations October 2011
201100421 The Moray Council sales and leases of property including excambions Not upheld, no recommendations October 2011
201100488 Falkirk Council maintenance and repair of roads Not upheld, no recommendations October 2011
201100605 South Lanarkshire Council council tax (incl community charge) Resolved, action taken by body to remedy October 2011
201100723 Renfrewshire Council repairs and maintenance of housing stock (incl dampness and infestations) Upheld, action taken by body to remedy, recommendations October 2011
201100839 Queen Margaret University academic appeal; exam results; degree classification Some upheld, action taken by body to remedy, no recommendations October 2011
201100869 The City of Edinburgh Council complaints handling (including appeals procedures) No decision reached October 2011
201100995 Social Care and Social Work Improvement Scotland (SCSWIS) complaints handling Not upheld, no recommendations October 2011