| 201200020 | Scottish Prison Service | medical assessments/reports | No decision reached | January 2013 | 
          
                                                                                        | 201200229 | Glasgow City Council | complaints handling (incl social work complaints procedures) | Not upheld, no recommendations | January 2013 | 
          
                                                                                        | 201200321 | Business Stream Ltd | policy/administration | Some upheld, recommendations | January 2013 | 
          
                                                                                        | 201200472 | Midlothian Council | handling of application (complaints by opponents) | Not upheld, no recommendations | January 2013 | 
          
                                                                                        | 201200540 | North Lanarkshire Council | maintenance and repair of roads | Some upheld, recommendations | January 2013 | 
          
                                                                                        | 201200544 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2013 | 
          
                                                                                        | 201200585 | Scottish Prison Service | visits | Some upheld, recommendations | January 2013 | 
          
                                                                                        | 201200592 | Business Stream Ltd | charging method / calculation | Not upheld, no recommendations | January 2013 | 
          
                                                                                        | 201200608 | Dumfries and Galloway NHS Board | clinical treatment/diagnosis | No decision reached | January 2013 | 
          
                                                                                        | 201200612 | Business Stream Ltd | charging method / calculation | Upheld, recommendations | January 2013 |