Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201101056 | Care Inspectorate | complaints handling | Not upheld, no recommendations | April 2012 |
| 201101238 | Highland NHS Board | clinical treatment; diagnosis | Not upheld, no recommendations | April 2012 |
| 201101242 | Forth Valley NHS Board | clinical treatment; diagnosis | Some upheld, action taken by body to remedy, no recommendations | April 2012 |
| 201101396 | Scottish Ambulance Service | clinical treatment; diagnosis | Upheld, recommendations | April 2012 |
| 201101412 | Lothian NHS Board | policy/administration | Some upheld, action taken by body to remedy, no recommendations | April 2012 |
| 201101414 | Lothian NHS Board - University Hospitals Division | Complaints handling | Some upheld, recommendations | April 2012 |
| 201101581 | Scottish Prison Service | complaints handling | Upheld, recommendations | April 2012 |
| 201101682 | Scottish Natural Heritage | policy/administration | Some upheld, no recommendations | April 2012 |
| 201101686 | A Medical Practice in the Grampian NHS Board area | clinical treatment; diagnosis | Not upheld, no recommendations | April 2012 |
| 201101838 | Business Stream Ltd | meter size | Not upheld, no recommendations | April 2012 |