Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201400044 | Business Stream | incorrect billing | Some upheld, recommendations | June 2015 |
| 201400115 | The Highland Council | other | Some upheld, no recommendations | June 2015 |
| 201400128 | The Highland Council | unauthorised developments: enforcement action/stop and discontinuation notices | Not upheld, no recommendations | June 2015 |
| 201400141 | Berwickshire Housing Association Ltd | policy/administration | Not upheld, no recommendations | June 2015 |
| 201400264 | Highland NHS Board | Hygiene / cleanliness / infection control | Not upheld, no recommendations | June 2015 |
| 201400410 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2015 |
| 201400573 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2015 |
| 201400588 | Falkirk Council | local housing allowance and council tax benefit | Upheld, recommendations | June 2015 |
| 201400593 | Scottish Prison Service | disciplinary charges - orderly room proceedings | Some upheld, recommendations | June 2015 |
| 201400695 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2015 |