| 201811027 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2020 | 
          
                                                                                        | 201811064 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 | 
          
                                                                                        | 201900074 | Scottish Borders Council | policy / administration | Not upheld, no recommendations | July 2020 | 
          
                                                                                        | 201900196 | South Lanarkshire Council | building warrants: certificates of completion / habitation | Not upheld, no recommendations | July 2020 | 
          
                                                                                        | 201900411 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | July 2020 | 
          
                                                                                        | 201900513 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 | 
          
                                                                                        | 201900537 | Lothian NHS Board - Acute Division | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | July 2020 | 
          
                                                                                        | 201900587 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 | 
          
                                                                                        | 201900596 | Grampian NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, no recommendations | July 2020 | 
          
                                                                                        | 201900598 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 |