Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201605359 Grampian NHS Board communication / staff attitude / dignity / confidentiality Some upheld, recommendations July 2017
201605507 Greater Glasgow and Clyde NHS Board - Acute Services Division appointments / admissions (delay / cancellation / waiting lists) Upheld, recommendations July 2017
201605531 Scottish Qualifications Authority communication staff attitude and confidentiality Not upheld, no recommendations July 2017
201605584 Glasgow City Council cleansing/public conveniences/streets and stairs Upheld, no recommendations July 2017
201606874 Business Stream charging method / calculation Resolved, no recommendations July 2017
201607325 West Dunbartonshire Council unauthorised developments: enforcement action/stop and discontinuation notices Some upheld, recommendations July 2017
201607462 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, recommendations July 2017
201507618 Lothian NHS Board clinical treatment / diagnosis Not upheld, recommendations June 2017
201507663 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations June 2017
201507720 Glasgow City Council unauthorised developments: enforcement action/stop and discontinuation notices Some upheld, recommendations June 2017