Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201101201 Scottish Prison Service Policy/Administration Upheld, action taken by body to remedy, no recommendations July 2012
201101840 Lanarkshire NHS Board Communication, staff attitude, dignity, confidentiality Upheld, recommendations July 2012
201102003 Lothian NHS Board - University Hospitals Division Clinical treatment / Diagnosis Upheld, action taken by body to remedy, recommendations July 2012
201102066 Care Inspectorate Policy/administration Some upheld, action taken by body to remedy, no recommendations July 2012
201102135 Greater Glasgow and Clyde NHS Board Clinical treatment / Diagnosis No decision reached July 2012
201102230 Dumfries and Galloway NHS Board Clinical treatment / Diagnosis Not upheld, no recommendations July 2012
201102264 Scottish Prison Service Downgrading Not upheld, no recommendations July 2012
201102346 Business Stream Ltd Incorrect billing Some upheld, recommendations July 2012
201102366 Falkirk Council Repairs and maintenance of housing stock (incl dampness and infestations) No decision reached July 2012
201102400 Highland NHS Board Hygiene, cleanliness and infection control Some upheld, action taken by body to remedy, no recommendations July 2012