Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202005066 Grampian NHS Board Clinical treatment / diagnosis Upheld, recommendations January 2022
202100985 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Not upheld, no recommendations January 2022
202101483 Falkirk Council Neighbour disputes and anti-social behaviour Not upheld, no recommendations January 2022
202102039 A Medical Practice in the Forth Valley NHS Board area Clinical treatment / diagnosis Not upheld, no recommendations January 2022
202102527 A Medical Practice in the Greater Glasgow & Clyde NHS Board area Clinical treatment / diagnosis Not upheld, no recommendations January 2022
201800637 Lothian NHS Board - Royal Edinburgh and Associated Services Division Clinical treatment / diagnosis Some upheld, recommendations December 2021
201810251 Highland NHS Board Appointments / Admissions (delay / cancellation / waiting lists) Upheld, no recommendations December 2021
201900738 Business Stream Incorrect billing Not upheld, no recommendations December 2021
201900831 Lanarkshire NHS Board Admission / discharge / transfer procedures Upheld, recommendations December 2021
201906320 Fife NHS Board Clinical treatment / diagnosis Upheld, recommendations December 2021