Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201305166 | The Highland Council | policy/administration | Not upheld, no recommendations | June 2015 |
| 201305247 | Perth and Kinross Council | right to buy | Some upheld, recommendations | June 2015 |
| 201305427 | The Highland Council | local housing allowance and council tax benefit | Some upheld, no recommendations | June 2015 |
| 201305715 | Scottish Legal Aid Board | handling of application | Some upheld, no recommendations | June 2015 |
| 201305739 | The Moray Council | secondary school | Not upheld, no recommendations | June 2015 |
| 201305833 | Aberdeenshire Council | rent and/or service charges | Some upheld, recommendations | June 2015 |
| 201306220 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2015 |
| 201306286 | Highland NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, recommendations | June 2015 |
| 201306304 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2015 |
| 201400044 | Business Stream | incorrect billing | Some upheld, recommendations | June 2015 |