Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201305953 Highland NHS Board clinical treatment / diagnosis Not upheld, recommendations April 2015
201305965 Knowes Housing Association Ltd terminations of tenancy Some upheld, recommendations April 2015
201306092 Scottish Prison Service personal property Upheld, recommendations April 2015
201306133 Scottish Prison Service communication by telephone Upheld, recommendations April 2015
201306238 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations April 2015
201400075 Greater Glasgow and Clyde NHS Board - Acute Services Division communication / staff attitude / dignity / confidentiality Not upheld, no recommendations April 2015
201400511 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations April 2015
201400589 North Lanarkshire Council improvements and renovation Not upheld, no recommendations April 2015
201401037 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations April 2015
201401609 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations April 2015