Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201302609 | Forth Valley NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Upheld, recommendations | January 2014 |
| 201302673 | Fife NHS Board | communication, staff attitude, dignity, confidentiality | Upheld, no recommendations | January 2014 |
| 201302809 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2014 |
| 201303043 | Scottish Prison Service | education | Upheld, recommendations | January 2014 |
| 201303090 | Argyll Community Housing Association | repairs and maintenance | Not upheld, no recommendations | January 2014 |
| 201104023 | A Dentist in the Lanarkshire NHS Board area | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | December 2013 |
| 201104656 | Stirling Council | policy/administration | Some upheld, recommendations | December 2013 |
| 201201479 | Dumfries and Galloway Housing Partnership | neighbour disputes and antisocial behaviour | Some upheld, recommendations | December 2013 |
| 201201563 | Scottish Prison Service | earnings | Not upheld, no recommendations | December 2013 |
| 201201727 | Business Stream | leakage | Some upheld, recommendations | December 2013 |