Phone line closure

Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May. 

You can still submit a complaint via our online form. 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201508444 Lothian NHS Board clinical treatment / diagnosis Upheld, recommendations April 2017
201508487 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, recommendations April 2017
201508576 East Dunbartonshire Council unauthorised developments: enforcement action/stop and discontinuation notices Upheld, recommendations April 2017
201508637 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations April 2017
201508711 Scottish Borders Housing Association Ltd neighbour disputes and anti-social behaviour Upheld, recommendations April 2017
201508786 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations April 2017
201508791 Scottish Prison Service non-legal correspondence Not upheld, no recommendations April 2017
201508895 West Lothian Council secondary school Not upheld, no recommendations April 2017
201600254 Aberdeenshire Council unauthorised developments: enforcement action/stop and discontinuation notices Upheld, recommendations April 2017
201600473 Argyll Community Housing Association neighbour disputes and anti-social behaviour Not upheld, no recommendations April 2017