Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201500524 | Fife Council | sheltered housing and community care | Some upheld, recommendations | September 2015 |
| 201500560 | North Lanarkshire Council | repairs and maintenance | Not upheld, no recommendations | September 2015 |
| 201500619 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Upheld, action taken by body to remedy, recommendations | September 2015 |
| 201500718 | Scottish Prison Service | accuracy of prisoner record | Upheld, recommendations | September 2015 |
| 201500728 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | complaints handling | Upheld, recommendations | September 2015 |
| 201501021 | Greater Glasgow and Clyde NHS Board | complaints handling | Upheld, recommendations | September 2015 |
| 201501483 | North Lanarkshire Council | repairs and maintenance | Not upheld, no recommendations | September 2015 |
| 201501567 | Glasgow City Council | communication, staff attitude and confidentiality | Some upheld, action taken by body to remedy, no recommendations | September 2015 |
| 201501632 | Charing Cross Housing Association Ltd | applications, allocations, transfers & exchanges | Upheld, recommendations | September 2015 |
| 201501679 | The Highland Council | mental health issues | Complaint withdrawn | September 2015 |