Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201502164 | Tayside NHS Board | complaints handling | Not duly made or withdrawn, no recommendations | February 2016 |
| 201502348 | Forth Valley NHS Board | policy / administration | Not upheld, no recommendations | February 2016 |
| 201502487 | Scottish Prison Service | policy/administration | Some upheld, no recommendations | February 2016 |
| 201502504 | Comhairle nan Eilean Siar | complaints handling (incl social work complaints procedures) | Upheld, recommendations | February 2016 |
| 201502531 | Scottish Ambulance Service | clinical treatment / diagnosis | Upheld, recommendations | February 2016 |
| 201502573 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, recommendations | February 2016 |
| 201502623 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | February 2016 |
| 201503219 | The Scottish Fire and Rescue Service | policy/administration | Not upheld, no recommendations | February 2016 |
| 201503386 | Scottish Prison Service | policy/administration | Upheld, recommendations | February 2016 |
| 201503474 | Scottish Prison Service | complaints handling | Not upheld, action taken by body to remedy, no recommendations | February 2016 |