| 201811027           | 
                                                                                        Grampian NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Upheld, recommendations           | 
                                                                                        July 2020           | 
              
          
                                                                                        | 201811064           | 
                                                                                        Lanarkshire NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        July 2020           | 
              
          
                                                                                        | 201900074           | 
                                                                                        Scottish Borders Council           | 
                                                                                        policy / administration           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        July 2020           | 
              
          
                                                                                        | 201900196           | 
                                                                                        South Lanarkshire Council           | 
                                                                                        building warrants: certificates of completion / habitation           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        July 2020           | 
              
          
                                                                                        | 201900411           | 
                                                                                        A Medical Practice in the Greater Glasgow and Clyde NHS Board area           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        July 2020           | 
              
          
                                                                                        | 201900513           | 
                                                                                        Dumfries and Galloway NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        July 2020           | 
              
          
                                                                                        | 201900537           | 
                                                                                        Lothian NHS Board - Acute Division           | 
                                                                                        communication / staff attitude / dignity / confidentiality           | 
                                                                                        Upheld, recommendations           | 
                                                                                        July 2020           | 
              
          
                                                                                        | 201900587           | 
                                                                                        A Medical Practice in the Fife NHS Board area           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        July 2020           | 
              
          
                                                                                        | 201900596           | 
                                                                                        Grampian NHS Board           | 
                                                                                        appointments / admissions (delay / cancellation / waiting lists)           | 
                                                                                        Upheld, no recommendations           | 
                                                                                        July 2020           | 
              
          
                                                                                        | 201900598           | 
                                                                                        Lanarkshire NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        July 2020           |