Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201200467 | East Renfrewshire Council | handling of application (complaints by applicants) | Not upheld, no recommendations | March 2013 |
| 201200560 | Aberdeenshire Council | policy/administration | Not upheld, no recommendations | March 2013 |
| 201200562 | Business Stream | meter reading | Upheld, action taken by body to remedy, recommendations | March 2013 |
| 201200643 | Scottish Borders Council | policy/administration | Some upheld, recommendations | March 2013 |
| 201200662 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2013 |
| 201200690 | Business Stream | charging method / calculation | Not upheld, no recommendations | March 2013 |
| 201200871 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2013 |
| 201200987 | A Medical Practice in the Forth Valley NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | March 2013 |
| 201201028 | A Medical Practice in the Lanarkshire NHS Board area | appointments/admissions (delay, cancellation, waiting lists) | Some upheld, recommendations | March 2013 |
| 201201233 | Lanarkshire NHS Board | treatment waiting times | Upheld, recommendations | March 2013 |