Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201103274 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | January 2013 |
| 201103353 | The Highland Council | policy/administration | Not upheld, action taken by body to remedy, no recommendations | January 2013 |
| 201103440 | The Robert Gordon University | policy/administration | Not upheld, no recommendations | January 2013 |
| 201103465 | Transport Scotland | complaints handling | Not upheld, recommendations | January 2013 |
| 201103637 | Business Stream Ltd | attitude / behaviour | Some upheld, recommendations | January 2013 |
| 201103641 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, action taken by body to remedy, recommendations | January 2013 |
| 201103655 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | January 2013 |
| 201103755 | Scottish Prison Service | progression | Not upheld, no recommendations | January 2013 |
| 201103774 | West Lothian Council | repairs and maintenance of housing stock (incl dampness and infestations) | Some upheld, recommendations | January 2013 |
| 201103822 | Clyde Valley Housing Association Ltd | hedges and fences | Not upheld, action taken by body to remedy, no recommendations | January 2013 |