Easter closure
Our office will be closed Friday 3 April to Monday 6 April for the Easter break.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201606954 | Borders NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | January 2018 |
| 201606971 | Shetland NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, recommendations | January 2018 |
| 201607046 | Fife NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2018 |
| 201607114 | University of Strathclyde | complaints handling | Not upheld, no recommendations | January 2018 |
| 201607162 | Forth Valley NHS Board | clinical treatment / diagnosis | Upheld, no recommendations | January 2018 |
| 201607207 | East Renfrewshire Council | repairs and maintenance | Not upheld, no recommendations | January 2018 |
| 201607591 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | January 2018 |
| 201608053 | Melville Housing Association Ltd | applications, allocations, transfers & exchanges | Not upheld, no recommendations | January 2018 |
| 201608106 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Some upheld, recommendations | January 2018 |
| 201608179 | Business Stream | charging method / calculation | Not upheld, recommendations | January 2018 |