Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201102919 Dumfries and Galloway Housing Partnership Repairs and maintenance of housing stock (incl dampness and infestations) Some upheld, action taken by body to remedy, recommendations July 2012
201102950 Lothian NHS Board Appointments/Admissions (delay, cancellation, waiting lists) Upheld, recommendations July 2012
201102971 South Ayrshire Council Policy/administration Upheld, recommendations July 2012
201103053 Fife Council Complaints handling Some upheld, recommendations July 2012
201103140 Scottish Ambulance Service Communication, staff attitude, dignity, confidentiality Some upheld, recommendations July 2012
201103141 Greater Glasgow and Clyde NHS Board Clinical treatment / Diagnosis Some upheld, recommendations July 2012
201103150 Greater Glasgow and Clyde NHS Board Communication, staff attitude, dignity, confidentiality Upheld, recommendations July 2012
201103175 University of Glasgow Teaching and supervision Not upheld, no recommendations July 2012
201103247 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / Diagnosis Not upheld, no recommendations July 2012
201103260 Business Stream Ltd Leakage Not upheld, action taken by body to remedy, no recommendations July 2012