Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201706917 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2018 |
| 201707258 | Greater Glasgow and Clyde NHS Board - Acute Services Division | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | July 2018 |
| 201707301 | Scottish Ambulance Service | failure to send ambulance / delay in sending ambulance | Upheld, recommendations | July 2018 |
| 201707403 | Golden Jubilee National Hospital | clinical treatment / diagnosis | Not upheld, no recommendations | July 2018 |
| 201707513 | NHS 24 | clinical treatment / diagnosis | Not upheld, no recommendations | July 2018 |
| 201707641 | Lothian NHS Board | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | July 2018 |
| 201707727 | Anglian Water Business | incorrect billing | Resolved, no recommendations | July 2018 |
| 201707783 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2018 |
| 201708324 | Glasgow City Council | special educational needs - assessment & provision | Not upheld, no recommendations | July 2018 |
| 201708344 | A Medical Practice in the Tayside NHS Board area | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | July 2018 |