Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201808261 South Ayrshire Council refuse collections & bins Some upheld, recommendations June 2020
201808264 Inverclyde Health and Social Care Partnership continuing care Upheld, recommendations June 2020
201808272 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2020
201808321 Glasgow City Council aids for the disabled (inc blue badges) / chronically sick & disabled acts 1970/72 Upheld, recommendations June 2020
201808371 Borders NHS Board admission / discharge / transfer procedures Upheld, recommendations June 2020
201808444 Glasgow City Health and Social Care Partnership clinical treatment / diagnosis Upheld, no recommendations June 2020
201808490 South Lanarkshire Council primary school Not upheld, no recommendations June 2020
201808498 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations June 2020
201808639 Clear Business Water incorrect billing Not upheld, no recommendations June 2020
201808647 University of the West of Scotland academic appeal / exam results / degree classification Not upheld, no recommendations June 2020