Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201706718 | Dumfries and Galloway Council | political matters / committees / standing orders / requests for information | Not upheld, no recommendations | February 2019 |
| 201707184 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | February 2019 |
| 201707213 | A Medical Practice in the Forth Valley NHS Board area | policy / administration | Some upheld, recommendations | February 2019 |
| 201707761 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | February 2019 |
| 201707788 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | February 2019 |
| 201708256 | Lothian NHS Board - Royal Edinburgh and Associated Services Division | clinical treatment / diagnosis | Upheld, recommendations | February 2019 |
| 201708266 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | February 2019 |
| 201708292 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, no recommendations | February 2019 |
| 201708293 | Office of the Scottish Charity Regulator | communication / staff attitude / confidentiality | Not upheld, no recommendations | February 2019 |
| 201708571 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | February 2019 |