Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201800177 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, recommendations | January 2019 |
| 201800377 | Falkirk Council | child services and family support | Some upheld, recommendations | January 2019 |
| 201800417 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | January 2019 |
| 201800504 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2019 |
| 201800508 | Highland NHS Board | nurses / nursing care | Upheld, recommendations | January 2019 |
| 201800529 | Midlothian Council | other | Not upheld, no recommendations | January 2019 |
| 201800744 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Upheld, recommendations | January 2019 |
| 201800782 | Scottish Borders Council | sheltered housing issues / residential homes | Some upheld, recommendations | January 2019 |
| 201800823 | A Medical Practice in the Borders NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | January 2019 |
| 201800888 | University of the West of Scotland | academic appeal / exam results / degree classification | Upheld, recommendations | January 2019 |