Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201603323 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | February 2017 |
| 201603468 | A Medical Practice in the Grampian NHS Board area | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | February 2017 |
| 201603804 | A Dentist in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | February 2017 |
| 201603935 | Scottish Prison Service | complaints handling | Upheld, recommendations | February 2017 |
| 201604101 | Aberdeenshire Council | communication, staff attitude, dignity and confidentiality | Upheld, recommendations | February 2017 |
| 201604266 | Aberdeenshire Council | homeless person issues | Not upheld, no recommendations | February 2017 |
| 201604419 | A Medical Practice in the Western Isles NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | February 2017 |
| 201507440 | Greater Glasgow and Clyde NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | January 2017 |
| 201507446 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2017 |
| 201507471 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | January 2017 |