Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201507769 | The City of Edinburgh Council | statutory notices | Upheld, recommendations | January 2017 |
| 201507790 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | January 2017 |
| 201507796 | A Pharmacy in the Lanarkshire NHS Board area | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | January 2017 |
| 201507816 | Crown Office and Procurator Fiscal Service | communication staff attitude and confidentiality | Not upheld, no recommendations | January 2017 |
| 201507862 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2017 |
| 201507894 | Scottish Prison Service | progression | Some upheld, recommendations | January 2017 |
| 201507926 | Fife NHS Board | policy / administration | Not upheld, no recommendations | January 2017 |
| 201507958 | An Opticians in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | January 2017 |
| 201507990 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2017 |
| 201508015 | Glasgow City Council | parking | Some upheld, recommendations | January 2017 |