Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201508517 | A Medical Practice in the Forth Valley NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2017 |
| 201508595 | Lothian NHS Board | nurses / nursing care | Not upheld, recommendations | January 2017 |
| 201508604 | Scottish Prison Service | work (in prison) | Upheld, no recommendations | January 2017 |
| 201508624 | Scottish Borders Council | conservation areas, listed buildings, tree preservation orders | Upheld, recommendations | January 2017 |
| 201508631 | Fife Council | handling of application (complaints by opponents) | Upheld, recommendations | January 2017 |
| 201508685 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | January 2017 |
| 201508703 | A Medical Practice in the Western Isles NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2017 |
| 201508793 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2017 |
| 201508815 | Scottish Prison Service | removal from association/segregation | Upheld, recommendations | January 2017 |
| 201508816 | Shettleston Housing Association Ltd | policy/administration | Not upheld, no recommendations | January 2017 |