Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201504017 | University of the West of Scotland | communication staff attitude dignity and confidentiality | Not upheld, no recommendations | May 2016 |
| 201504049 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2016 |
| 201504055 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | May 2016 |
| 201504160 | Scottish Prison Service | food | Not upheld, no recommendations | May 2016 |
| 201504184 | The City of Edinburgh Council | repairs and maintenance | Upheld, recommendations | May 2016 |
| 201504192 | Grampian NHS Board | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | May 2016 |
| 201504212 | Edinburgh Napier University | accommodation | Upheld, recommendations | May 2016 |
| 201504218 | A Medical Practice in the Tayside NHS Board area | lists (incl difficulty registering and removal from lists) | Upheld, recommendations | May 2016 |
| 201504352 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | May 2016 |
| 201504380 | Heriot-Watt University | complaints handling | Not duly made or withdrawn, no recommendations | May 2016 |