Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201502635 | The City of Edinburgh Council | communication staff attitude and confidentiality | Upheld, recommendations | December 2015 |
| 201502782 | Aberdeen City Council | repairs and maintenance | Not upheld, no recommendations | December 2015 |
| 201502786 | Glasgow Housing Association | applications, allocations, transfers & exchanges | Not upheld, no recommendations | December 2015 |
| 201502802 | Scottish Prison Service | bullying/victimisation | Upheld, no recommendations | December 2015 |
| 201502825 | Greater Glasgow and Clyde NHS Board - Acute Services Division | nurses / nursing care | Not upheld, no recommendations | December 2015 |
| 201502846 | Crown Office and Procurator Fiscal Service | communication staff attitude and confidentiality | Not upheld, no recommendations | December 2015 |
| 201305665 | Aberdeenshire Council | handling of application (complaints by opponents) | Some upheld, recommendations | November 2015 |
| 201305842 | Falkirk Council | repairs and maintenance | Upheld, recommendations | November 2015 |
| 201306143 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | November 2015 |
| 201400324 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | November 2015 |