Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201406263 | Loch Lomond and The Trossachs National Park Authority | policy/administration | Not upheld, no recommendations | May 2015 |
| 201406266 | University of Stirling | policy/administration | Not upheld, no recommendations | May 2015 |
| 201406329 | North Ayrshire Council | complaints handling (including appeals procedures) | Not upheld, no recommendations | May 2015 |
| 201406473 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | May 2015 |
| 201407022 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | May 2015 | |
| 201303023 | Orkney Housing Association Ltd | repairs and maintenance | Some upheld, recommendations | April 2015 |
| 201303301 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | April 2015 |
| 201303860 | South Lanarkshire Council | building standards | Not upheld, no recommendations | April 2015 |
| 201304150 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | April 2015 |
| 201304406 | South Lanarkshire Council | building standards | Not upheld, no recommendations | April 2015 |