Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202006891 | Borders NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | December 2022 |
| 202007523 | Aberdeenshire Council | Handling of application (complaints by opponents) | Upheld, recommendations | December 2022 |
| 202008527 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | December 2022 |
| 202008806 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Upheld, recommendations | December 2022 |
| 202009234 | Fife NHS Board | Appointments / Admissions (delay / cancellation / waiting lists) | Some upheld, recommendations | December 2022 |
| 202100803 | Forth Valley NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | December 2022 |
| 202100828 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | December 2022 |
| 202100914 | A Dental Practice in the Grampian NHS Board area | Clinical treatment / Diagnosis | Upheld, recommendations | December 2022 |
| 202101005 | Stirling Council | Child protection | Some upheld, recommendations | December 2022 |
| 202102737 | Scottish Ambulance Service | Failure to send ambulance / delay in sending ambulance | Upheld, no recommendations | December 2022 |