Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202101586 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Nurses / nursing care | Some upheld, recommendations | November 2022 |
| 202101826 | Clear Business Water | Incorrect billing | Upheld, recommendations | November 2022 |
| 202103298 | Business Stream | Incorrect billing | Upheld, recommendations | November 2022 |
| 202103864 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | November 2022 |
| 202104829 | A Medical Practice in the Borders NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | November 2022 |
| 202105316 | East Lothian Council | Communication / staff attitude / confidentiality | Some upheld, recommendations | November 2022 |
| 202105940 | A Medical Practice in the Grampian NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | November 2022 |
| 202111152 | A Medical Practice in the Fife NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | November 2022 |
| 202111792 | Student Awards Agency for Scotland | Handling of application | Resolved, no recommendations | November 2022 |
| 201805543 | Fife NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | October 2022 |