Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201901131 | Water Plus Select Ltd | Complaints handling | Resolved, no recommendations | October 2022 |
| 201904027 | East Dunbartonshire Council | Policy / administration | Some upheld, recommendations | October 2022 |
| 201909298 | Dumfries and Galloway NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | October 2022 |
| 202000443 | Fife Council | Child services and family support | Upheld, recommendations | October 2022 |
| 202001408 | Tayside NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | October 2022 |
| 202002811 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | October 2022 |
| 202002975 | East Dunbartonshire Council | Policy / administration | Upheld, recommendations | October 2022 |
| 202003428 | Fife NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | October 2022 |
| 202003481 | Scottish Borders Council | Assessments / self-directed support | Some upheld, recommendations | October 2022 |
| 202003881 | Highland NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | October 2022 |