Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202001793 | South Lanarkshire Council | Secondary School | Some upheld, recommendations | March 2022 |
| 202002197 | Lanarkshire NHS Board | Clinical treatment / Diagnosis | Upheld, recommendations | March 2022 |
| 202002559 | Highland NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | March 2022 |
| 202005027 | Lanarkshire NHS Board | Nurses / nursing care | Some upheld, recommendations | March 2022 |
| 202007186 | Borders NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | March 2022 |
| 202007201 | Fife NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | March 2022 |
| 202008168 | Edinburgh Health and Social Care Partnership | Nurses / Nursing Care | Not upheld, no recommendations | March 2022 |
| 202105309 | Glasgow City Council | Primary School | Some upheld, recommendations | March 2022 |
| 201811013 | Castle Water Ltd | Incorrect billing | Some upheld, recommendations | February 2022 |
| 201900160 | Dundee Health and Social Care Partnership | Communication / staff attitude | Some upheld, recommendations | February 2022 |