| 201203012 | Business Stream | charging method / calculation | Some upheld, action taken by body to remedy, recommendations | March 2014 | 
          
                                                                                        | 201203204 | University of Strathclyde | complaints handling | Upheld, recommendations | March 2014 | 
          
                                                                                        | 201203365 | Glasgow City Council | parks, outdoor centres and facilities | Some upheld, recommendations | March 2014 | 
          
                                                                                        | 201203395 | The City of Edinburgh Council | handling of application (complaints by opponents) | Not upheld, recommendations | March 2014 | 
          
                                                                                        | 201204116 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, recommendations | March 2014 | 
          
                                                                                        | 201204433 | Care Inspectorate | complaints handling | Not upheld, recommendations | March 2014 | 
          
                                                                                        | 201204492 | Care Inspectorate | complaints handling | Some upheld, recommendations | March 2014 | 
          
                                                                                        | 201204540 | Lothian NHS Board | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | March 2014 | 
          
                                                                                        | 201204688 | Fife Council | applications, allocations, transfers & exchanges | Some upheld, recommendations | March 2014 | 
          
                                                                                        | 201204705 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | March 2014 |