Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201303091 | Scottish Prison Service | other | Not upheld, no recommendations | March 2014 |
| 201303149 | The Moray Council | handling of application (complaints by applicants) | Not upheld, no recommendations | March 2014 |
| 201303169 | Aberdeenshire Council | terminations of tenancy | Some upheld, recommendations | March 2014 |
| 201303185 | The City of Edinburgh Council | council tax | Some upheld, recommendations | March 2014 |
| 201303187 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | March 2014 |
| 201303335 | Greater Glasgow and Clyde NHS Board | complaints handling | Not upheld, no recommendations | March 2014 |
| 201303391 | South Ayrshire Council | repairs and maintenance | Not upheld, no recommendations | March 2014 |
| 201303467 | Scottish Water | policy / administration | Not upheld, no recommendations | March 2014 |
| 201303605 | Comhairle nan Eilean Siar | school transport | Upheld, recommendations | March 2014 |
| 201303619 | Ayrshire and Arran NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Not upheld, no recommendations | March 2014 |